RETURNS & REFUNDS
We hope you love your item, however, if you do wish to exchange it we may be able to offer a return for exchange or store credit.
RETURN FOR EXCHANGE
Requests for exchange or credit must be accompanied by proof of purchase and need to be made in person or by email or telephone within 14 days of purchase or receipt of goods. Shop credit does not expire.
Proof of purchase can include the EFTPOS receipt, the emailed tax receipt, bank account excerpt, or specifics on date of purchase. Mr Kitly reserves the right to refuse an exchange or return without adequate proof of purchase.
Telephone/email requests will receive conditional approval dependent on receiving the item back in store in as new condition within 14 days of conditional approval.
Exchange items must be returned in as-new condition along with all product packaging, labels and tags and must be unused/unworn, unaltered and generally suitable for resale.
Sale items are not eligible for change of mind returns for exchange nor shop credit.
Any postage costs applicable on change of mind exchanges is at the expense of the customer. Shipping costs and custom duties (where applicable) are non-refundable in the case of return for exchange, and return shipping costs for return for exchange are at customer cost.
When returning items please use a trackable service and return to:
Mr Kitly Returns
381 Sydney Road
Brunswick VIC 3056
Please include your receipt # and name inside the parcel
We do not offer a refund for change of mind, but we do undertake to refund items if they are defective or faulty, not fit for purpose, or if they do not match our product description.
In these cases please contact us within 14 days with details of the problem.
We will then ask for the item to be returned via a trackable postage service.
Once the fault is confirmed we can provide a refund.
Any refund will be provided via your original method of payment. Alternatively you may elect to receive store credit.