Returns & Exchange Policy

 

Returns for Exchange or Store Credit

 

We hope you love your purchase, however, you are welcome to return an item to us in exchange for store credit or product exchange. 

Requests for exchange or credit must be accompanied by proof of purchase and need to be made in person or by email or telephone within 14 days of purchase or receipt of goods. Proof of purchase can include the EFTPOS receipt, the emailed tax receipt, order number, bank account excerpt, or details on date of purchase. Mr Kitly reserves the right to refuse an exchange or return without adequate proof of purchase.

Returned items must be received in as-new condition along with all product packaging, labels and tags and must be unused/unworn, unaltered and generally suitable for resale.

Sale items, or products purchased at a discount are not eligible for for exchange or store credit.

 

Return Address:

Mr Kitly Returns
381 Sydney Road
Brunswick VIC 3056
03 9078 7357

Posted returns must be sent by trackable service (such as Australia Post with tracking).
Please keep record of the tracking number and let us know the parcel is on the way.
Please enclose your receipt/order number and name with a brief note explaining your return request.
We do not cover the postage cost of returns for exchange or store credit.
Please also be aware you may need to pay additional postage charges if you wish to have exchange products sent back to you. 

 

Product Faults & Refunds

We do not offer a refund for returns unless an item was faulty or defective when you received it, or the item is not substantially consistent with our product description.

Please contact us as soon as you discover a product fault and let us know details of the problem.
We may ask for the item to be returned for assessment via a trackable postage service.

Once we have assessed and confirmed a product fault we will be able to provide a refund including reimbursement of postage costs. Any refund will be provided via your original method of payment. Alternatively you may elect to receive store credit.

Please note we cannot offer a refund for defects or damage caused to the product after you've received it, for example through misuse, lack of appropriate care and maintenance, normal wear and tear, or other cause not being a substantial fault or defect existing in the product when you receive it from us.