FAQ

 

Is your shopfront open?

Yes, we are open! You can see our 2021 hours here.

Can I still order online within Australia?

Our online store is operating and we welcome online orders anytime.

We are working hard to ship orders in as timely manner as we can. Aus Post and Courier services are under the pump and so orders can take longer than usual to reach you, we thank you for your understanding and patience!

I'm a local, can I pick up my online order using Click and Collect?

Click & Collect has now restarted as per below.

  • Collection is anytime during shop opening hours, no need to call ahead.
  • It can take us up to 1-2 days to organise your order ready for collection. Please wait until you receive your confirmation email before coming to collect. If it is urgent feel free to call the shop during shop hours to check if same day is possible (or just come in and purchase!)
I need to exchange an item, how can I do that?

Postage returns for exchange or shop credit are no problem at all. Please see our terms and conditions page for exchange policy.

In person returns for exchange can be arranged in store during shop hours. Please contact us beforehand however to ensure you meet the conditions for return for exchange.

Are you sending overseas?

Whilst some things are improving, due to continued extensive and unpredictable delays with international post we have still suspended international orders until further notice, with the exception of New Zealand. New Zealand customers can now checkout online and choose Standard International Post option. Other countries please sign up to our newsletter to receive updates on when shipping will resume.