Are you open?

Yes we are open.

What are the requirements for entry to the store?

  • Wearing a properly fitted face mask is strongly recommended whilst in the store.
  • Please maintain safe social distancing and sanitise hands on entry.
Is Click & Collect still available?

Yes. Please see Click & Collect hours here

How long does Click and Collect take?

Please allow 24 hours for your order to be processed. To be sure it is ready before you arrive please wait until you receive your confirmation email before coming to collect.  Please be sure to check our opening days and hours before coming to collect (Google can't be trusted).

Do you offer returns?

We are happy to offer return for exchange or store credit for change of mind returns. Store credit does not expire. We can offer a refund if the product you received was faulty or defective on receipt. Please see our full Returns & Exchange policy and instructions here.

I'd like to return an item for exchange or store credit, how can I do that?

Please see our terms and conditions page for our full exchange policy. We offer exchange for shop credit or alternative item. Please contact us beforehand to ensure you meet the conditions for return for exchange. 

How long are Click & Collect orders held for collection?

Orders will be held for collection for up to two weeks. Please contact us if you're not able to collect within that timeframe. Orders not collected within two weeks may need to be cancelled and refunded.

Can I have my Click & Collect order posted?

Contact us if you've nominated Click & Collect, but need to have your order posted. We will send you a new invoice for postage with a payment link to pay online. Please let us know if you require express or standard postage.

I want to make a change to my online order

Please check your cart carefully before finalising your order as we are not able to make additions or edits to your order once the order has been placed.  

I'm interstate or overseas and want to buy a gift for someone in Melbourne, can I request Click and Collect by the recipient? 

Yes, you can! In this case please enter the recipient / person collecting name in the notes section at checkout and enter the shop address as the Shipping address. Enter your name and address for the Billing section.

Do you gift wrap?

We can gift wrap your item when the Gift Wrap Donation product is added to your cart and paid at checkout online (or paid for in store). The Gift Wrap Donation product option appears at checkout as a checkbox.
Please understand we are not able to gift wrap when the Gift Wrap Donation product is not included in the online order. In this case your order will be sent without gift wrapping even if it was requested in order notes.  Also some items we are not able to wrap, for example all sizes of self watering pots. In the case we are unable to wrap an item we will refund the Gift Wrap product.

Are you sending overseas?

Whilst some things are improving, due to continued extensive and unpredictable delays with international post we have still suspended international orders until further notice, with the exception of New Zealand. New Zealand customers can now checkout online and choose Standard International Post option. Other countries please sign up to our newsletter to receive updates on when shipping will resume.