VISITING OUR STORE
What are you doing to maintain a Covid-safe space?
Please maintain safe social distancing and sanitise hands on entry. Masks are no longer mandatory, but are recommended when indoors if you are not able to maintain a safe distance.
Can I change my online order ?
Please check your cart carefully before finalising your order as we are not able to make additions or edits to your order once the order has been placed. Please contact us soon as possible by email at firstname.lastname@example.org if you need to make a change or cancel an order before it is sent out.
When will I receive my order ?
We'll try to send your order out as soon as we can, however we cannot guarantee delivery times. Please see our postage information page for more detailed information on postage options and estimated transit times. In addition to estimated transit times, please allow up to 2-3 business days for us to receive and prepare your order for despatch.
Do you gift wrap?
Yes, we offer gift wrapping as an option on the cart page before you checkout. Use the checkbox and enter the gift wrap quantity for the number of separate parcels to be wrapped. A $5/parcel donation is added to your total. All gift wrapping payments are donated to charities we support .
Some items are too difficult or bulky to wrap, including the selfwatering pots and other large items. If we are unable to wrap an item, we will refund your payment for gift wrapping and send item unwrapped.
We are not currently shipping overseas until further notice, with the exception of New Zealand. New Zealand customers can now checkout online and choose Standard International Post option. Other countries please sign up to our newsletter to receive updates on when shipping will resume.
CLICK & COLLECT
How long does Click and Collect take?
Please wait for us to prepare your order for collection. We'll send you a follow up email when your order is ready to collect. In most cases we can have orders ready for collection by the following business day or sooner. Please be sure to check our opening days and hours before coming to collect (Google can't be trusted).
How long are Click & Collect orders held for collection?
Orders will be held for collection for up to two weeks. Please contact us if you're not able to collect within that timeframe. Orders not collected within two weeks may need to be cancelled and refunded.
Can I have my Click & Collect order posted?
Contact us if you've nominated Click & Collect, but need to have your order posted. We will send you a new invoice for postage with a payment link to pay online. Please let us know if you require express or standard postage.
Yes, you can! In this case please enter the recipient / person collecting name in the notes section at checkout and enter the shop address as the Shipping address. Enter your name and address for the Billing section.
RETURNS & EXCHANGES
Do you offer returns?
We are happy to offer return for exchange or store credit for change of mind returns. Store credit does not expire. We can offer a refund if the product you received was faulty or defective on receipt. Please see our full Returns & Exchange policy and instructions here.
Please see our terms and conditions page for our full exchange policy. We offer exchange for shop credit or alternative item. Please contact us beforehand to ensure you meet the conditions for return for exchange.