Preparing Your Order
Please allow time for us to process and prepare your order for collection or despatch. In most cases we can have orders ready for despatch by the following business day. However, to be safe, please allow 1-2 business days to prepare your order. This applies regardless of your nominated postage method. Once your order has been despatched you will be provided with tracking information including a link to track the progress of your delivery.
Making changes to your order
Please check your cart carefully before finalising your order as we are not able to make additions or edits to your order once the order has been placed.
We will gift wrap your item when the Gift Wrap Donation product is added to your cart and paid at checkout online. The Gift Wrap Donation product option appears at checkout as a checkbox. Please understand we are not able to gift wrap when the Gift Wrap Donation product is not included in the online order. In this case your order will be sent without gift wrapping even if it was requested in order notes. Some items we are not able to wrap, for example all sizes of selfwatering pots. In the case we are unable to wrap an item we will refund the Gift Wrap product.
Click & Collect
Click & Collect may be an option for local customers. Please wait for us to prepare your order for collection. We'll send you a follow up email when your order is ready to collect. In most cases we can have orders ready for collection by the following business day or sooner.
Orders will be held for collection for up to two weeks. Please contact us if you're not able to collect within that timeframe. Orders not collected within two weeks may need to be cancelled and refunded.
POSTAGE OPTIONS & TRANSIT TIMES
Postage options will be displayed at checkout once you have provided a delivery address. Before checking out you can use the notes field on the cart page to provide any special delivery instructions and/or select the authority to leave option if you're happy for the parcel to be left.
Please be aware there are currently significant delays affecting delivery times for all areas. We cannot guarantee delivery times. As a guide, we rely on estimated delivery times and updates provided by our shipping providers (see links below)
Australia Post offer standard parcel post and express post services. If you require postage to a PO box or parcel locker then you should select postage by Australia Post. If you're not home to accept delivery your parcel will normally be left at a local post office for collection, unless you provide authority to leave on the cart page before checkout.
* These are best case estimates. Please be aware of current delays significantly affecting delivery times
Standard Courier Service (ARAMEX)
This is a standard courier service for delivery to your door (not an express service). Please note delivery to PO box and parcel lockers is not possible by courier. If possible, please provide a street address where someone will be in attendance to accept delivery during business hours. If you are not at home for delivery you can request redelivery or give authority to leave. Delivery by courier to more regional and remote areas can take a bit longer.
See Aramex transit times here*
* These are best case estimates. We suggest allowing twice the estimated time frame as a guide only. Please be aware current delays will mean parcels are taking longer than estimated. Courier deliveries to regional areas can often take significantly longer than to metro areas.
Door to door delivery within Australia next possible business day.
International postage options may be available to your location. If available, options will be displayed at checkout, or via the shipping calculator on our cart page prior to checkout.
Please note we might not be able to ship large or bulky orders. Maximum size and weight limits apply to parcels sent by standard post. The rate quoted at checkout is an estimate based on approximate parcel weight. We'll contact you if there is any problem or discrepancy between the quoted rate and actual postage cost.
LARGE ORDER & OVERSIZE ITEMS
Large orders and oversize items may require a custom postage quote. If there's any issue we'll contact you to discuss options